Shipping & Returns

RED PLANE SHIPPING POLICIES

DOMESTIC SHIPPING GUIDELINES

Standard domestic shipping is ground delivery via UPS. For an extra charge you can also choose from an array of express air delivery like overnight, standard 1-day, 2-day or 3-day service provided by UPS, FedEx and DHL. For expedited delivery please contact us for exact pricing. All shipments are insured.

INTERNATIONAL SHIPPING GUIDELINES

We ship all over the world. For the purpose of this policy statement, all orders outside of Canada are considered international orders and are subject to the following provisions:

1. All international orders must be submitted by e-mail or fax.
2. Minimum for international order is $100 USD.
3. Payment of international orders must be in Canadian or U.S. currency.
4. For international orders we do accept credit card payment via Pay-Pal.

RED PLANE RETURN POLICIES AND PROCEDURES

We appreciate your business and are constantly striving to satisfy our customers. Please observe the following guidelines to assist us in providing you with the best possible support and service.

1. Complete instructions for returning merchandise are provided with your order shipment. Please carefully read those instructions if you need to return an item. Feel free to call our customer service line for questions.
2. We will accept merchandise for return that was purchased from RED PLANE directly. All returns must be authorized by RED PLANE within 7 days of receiving your order, and be returned to RED PLANE within 30 days of the original purchase date. Merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise.
3. We do not accept returns via COD or billed to RED PLANE in any way.
4. All returns must have a Return Merchandise Authorization number (RMA). No returns of any type will be accepted without an RMA number. Please have all the following information on hand when talking with a customer service representative: customer name, customer number, invoice number, part numbers and information on the nature of the return.
5. All returns need a copy of the original invoice and the RMA number must appear on the shipping label with our company name and address.
6. All return shipping and insurance charges must be prepaid.
7. All returns are subject to a 10% restocking charge. This covers our costs to have the product repackaged into clean resalable condition.

RETURNS OF DEFECTIVE MERCHANDISE

A defective item is defined as a newly received item that is inoperable, but has no apparent damage. Procedures for handling this type of return will vary as some manufacturers require direct return to factory. Defective merchandise may be returned as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty and manufacturer will handle any problems for you directly.

RETURNS OF DAMAGED MERCHANDISE